An Introduction to Buying on Commerce

Here you’ll find tools and supplies from millions of sellers around the world for your government agency.

Searching for items

Before you purchase

Contact Support


Ready to check out

Leave a review

Problem with your order

Purchasing with guest checkout

Searching for items and shops

With our diversified catalog from verified vendors, you’re bound to find everything your government agency needs.

If you’re just browsing, try using the categories at the top of the site.

If you have a more specific idea of what you want, use the Search for items and shops field at the top of the site. This Help article(Hyperlink, how to shop) explains how to get the most out of Etsy Search.

If you know a particular shop’s name, you can enter it in the Search field.

Before you purchase

  - Create an account. It’s quick and free. Go to the commerce homepage and click Sign Up at the top right of the site. 

  - Fill in the information requested

  - Read over our tips for safe buying.

Contact Support

Have a question about an item or order? Reach out to us directly. We can help you with questions like:

  - Do you have this in another size or color? 

  - Can you ship this faster?

  - When can I expect my order?


Once you are at the checkout page, you can select the shipping type that you want your items to be delivered.

Ready to check out?

Click Add to cart and either Keep shopping to go back to the shop or Proceed to checkout.

If you decide to save an item for later, click Save for later. This will move the item to the saved for later section of your cart.

Payment methods

You may be able to pay with:

  - Credit/Debit card 

  - Commerce Credit 

  - Government Check 

  - Bank transfer 

Learn how to purchase.

Commerce Credits

If you’ve received a Commerce Credit Hyperlink, first redeem it so you can use it (Hyperlink). 

By purchasing or redeeming,  you agree to our policies and Terms of Use.

Coupon code

If you’ve got a coupon code from your seller, click Apply shop coupon code for your item in your cart. You can only use a coupon code in the shop that offers it. Learn more.

Leave a review

Reviews are really important to sellers for building their reputation. It also lets other buyers know about your purchasing experience. Learn how to leave a review.

Please know that we recommend contacting support first if you're unhappy with anything.

Problem with your order?

Haven’t received your order or something wasn’t as it was described? First, Contact Support and We will be able to assist you.

Buying from a Commerce-powered website or Local Portal?

COMMERCE vendors have the option to launch their own websites that feature all of the products from their Commerce shop. Commerce-powered websites will say “Powered by Commerce” in the footer.

Throughout the checkout process, you'll see a Sign in link at the bottom of the page, where you can click to sign in to your Commerce account before you purchase. If you don't have an account, you can continue the checkout process as a guest.

If you're a Commerce member, your order can be viewed within the COMMERCE account you used to make the purchase. You can also Contact Support from the Orders page of your account.

If you have a problem with an order you placed on a Commerce-powered website using guest checkout, please take a look at this Help article.

Commerce Credits can be used on Commerce-powered websites, but you must be signed in to a Commerce account.

 Purchasing with guest checkout

You can check out as a guest on both and websites that are “Powered by Commerce.”

As a guest, however, you cannot:

  - Redeem a Commerce Credit

Can’t Find What You’re Looking For?

Contact Us