Collection: Glass Blog

What is procurement

What Is Procurement? Navigating Procurement Teams' Challenges

Procurement plays a pivotal role in the functioning of government agencies, encompassing the acquisition of goods, services, and even contracts to serve the public interest. At its core, procurement ensures that taxpayer funds are allocated judiciously, guaranteeing that government agencies receive the best value for the resources they invest. To comprehend the significance of procurement and its associated challenges, it is vital to begin with a clear understanding of what procurement means.

Procurement Definition: Procurement can be defined as the strategic process by which organizations, including government entities, acquire the necessary goods, services, or contracts to meet their operational needs while adhering to financial constraints and regulatory requirements. This multifaceted practice involves various stages, including identifying needs, sourcing suppliers, evaluating proposals, negotiating contracts, and managing supplier relationships.

In the City of Pittsburg CA, as in many other U.S. cities, the procurement specialist encounters a host of unique challenges while carrying out their duties. These challenges can have a substantial impact on the efficiency and effectiveness of government operations. In this blog post, we delve into 5 of the most significant hurdles that Pittsburg CA face, shedding light on the complexities of this critical function.

ūüďĆ‚Ää Managing Vendors Lists:
Managing vendor lists is undeniably one of the most formidable challenges that procurement teams face. This challenge becomes even more pronounced when organizations are committed to promoting Small and Medium Enterprises (SMEs) or have initiatives aimed at supporting women, minorities, and diverse suppliers. Pittsburg CA’s procurement specialists often grapple with the sheer volume of vendors on their lists, making it a daunting task to navigate, sort, and identify the most suitable vendor for a particular procurement need.

Addressing this challenge requires a modern and efficient solution. One effective approach is to implement an online procurement tool that can dynamically connect buyers with a diverse pool of verified vendors list. Such a platform can significantly streamline the vendor management process by:

1) Categorizing vendors based on their specialties, certifications, and capabilities, making it easier for the procurement specialist to identify vendors that align with their specific procurement requirements, including those focused on SMEs or diversity initiatives.

2) Keeping vendor information up to date, ensuring that the procurement specialist has access to the latest vendors list, including contact information, certifications, and past performance records.

3) Including messaging and communication features that facilitate direct interactions between the procurement specialist and vendors, streamlining the process of requesting quotes, negotiating contracts, and addressing any concerns, fostering better collaboration.

4) Offering robust data analytics capabilities, which would allow the procurement specialist to gain insights into vendor performance, track spending patterns, and make data-driven decisions to optimize their vendor lists continually.

ūüďĆ‚Ää Managing P-Card Program:
Purchase Card (P-card) programs have emerged as a popular solution for government agencies seeking a streamlined and efficient means of procurement. These cards offer the advantage of enabling quick and convenient purchases, reducing bureaucratic hurdles, and expediting the procurement process. However, like any system, P-card programs come with their own set of challenges, particularly when it comes to monitoring expenditures in real time. In Pittsburg CA, P-card program managers often grapple with the need to effectively track and control P-card usage to prevent misuse and abuse.

One of the primary concerns for P-card program managers in Pittsburg CA, is the potential lack of real-time visibility into cardholder expenditures. Without timely oversight, it becomes challenging to detect irregular or unauthorized transactions, which can result in financial losses and compromise the integrity of the P-card program. To address this challenge, P-card program administrators can implement digital platforms designed to facilitate micro and small purchases, offering comprehensive monitoring capabilities for all P-card transactions.

These digital platforms offer a solution that brings transparency and accountability to P-card usage by allowing real-time tracking and oversight by:

1) Providing P-Card program administrators with a live feed of transactions, enabling instant visibility into where and how P-cards are being used, ensuring that expenditures remain within the approved guidelines.

2) Generating alerts for suspicious transactions, such as unusually large purchases or transactions from unexpected locations. This proactive approach empowers administrators to swiftly investigate and address any potential misuse.

3) Including robust reporting tools that compile transaction data. These reports can be customized to meet the specific needs of P-card program managers, allowing for in-depth analysis and trend identification.

ūüďĆ‚Ää Executing Supplier Diversity Initiatives:
In Pittsburg CA, many government departments have taken steps to promote supplier diversity by directing their purchases towards women, minority-owned, and other diverse businesses. However, one common challenge faced by these initiatives is the difficulty in achieving their socio-economic purchasing objectives, often stemming from a lack of enforcement and accountability measures. Fortunately, there are strategies available to address this issue, primarily by leveraging advanced tools capable of real-time tracking, monitoring supplier performance, and verifying the diversity credentials of selected suppliers. 

1) Real-time Tracking and Monitoring: The key to successful supplier diversity initiatives lies in the ability to monitor progress and hold stakeholders accountable. Advanced digital platforms can provide real-time tracking of procurement performance, giving the procurement specialist an up-to-the-minute view of how their purchases align with diversity goals. This includes not only tracking the volume of purchases from diverse suppliers but also evaluating whether these suppliers are consistently delivering quality goods or services.

2) Verification of Supplier Diversity: To ensure that diversity goals are met, it's important that the procurement specialist verifies the diversity status of selected suppliers. Tools and databases that offer detailed information on a supplier's ownership and certification can be integrated into the procurement process, ensuring that purchases are genuinely benefiting diverse businesses and not just meeting a superficial checklist.

3) Performance Metrics and Reporting: By using digital platforms, government departments can establish clear performance metrics for supplier diversity initiatives, such as the percentage of expenditures with diverse suppliers, the growth of diverse supplier participation over time, and the impact of these initiatives on the local community.

4) Contract Compliance and Penalties: To further incentivize compliance with diversity goals, government departments can incorporate contract compliance clauses with penalties for non-compliance. This ensures that suppliers actively support the diversity initiatives and maintain their commitment throughout the contract's duration.

ūüďĆ‚Ää Centralizing Small Purchases:
Procurement specialists in Pittsburg CA, like many others across the U.S., often encounter difficulties when it comes to centralizing their small purchases. These small-scale procurement activities, which include handling petty cash, executing micro-purchases, and conducting informal bidding, can collectively represent a significant portion of an agency's expenditures. However, managing these transactions can be a formidable challenge, primarily due to their fragmented nature, resulting in inefficient processes, missed opportunities for cost savings, and difficulties in tracking and identifying purchasing patterns. To address these issues, procurement teams can turn to digital tools that are purpose-built for government use and from which they can secure: 

1) A streamline process for managing small purchases, by providing a unified platform where procurement specialists can consolidate all transactions, regardless of their scale, reducing administrative overhead and eliminating the need for disparate spreadsheets or paper-based systems.

2) The ability to track small purchases in real time, as procurement specialists  gain instant visibility into who is making purchases, what items or services are being procured, and where the funds are being allocated.

3) An easier way to identify patterns and trends in procurement behavior. This information is invaluable for optimizing procurement strategies, negotiating better prices with suppliers, and ensuring compliance with agency policies.

4) Features for compliance monitoring and reporting. Agencies can establish rules and thresholds for different types of small purchases, ensuring that all transactions adhere to relevant regulations and guidelines.

5) A way to identify opportunities to consolidate similar procurement needs, negotiate bulk discounts, and reduce unnecessary spending, which leads to significant cost savings over time.

ūüďĆ‚Ää Meeting Stock Quantity Requirements:
In Pittsburg CA, as in many other cities around the U.S., Small and Medium Enterprises (SMEs) play a crucial role in the local economy, as these businesses often possess unique capabilities and offer specialized services that can bring significant value to government agencies.. However, despite their qualifications and recognition as preferred vendors, SMEs may face a challenge when it comes to meeting the higher stock quantity requirements set by government agencies for their procurement needs.

The scenario often unfolds as follows: SMEs meet the criteria to submit Requests for Proposals (RFPs) and have preferential opportunities based on their status as diverse or local suppliers. They secure contracts for specific projects or services, only to encounter difficulties in fulfilling larger stock quantity requirements that government agencies may demand.

To address this issue and support SMEs in Pittsburg CA, the procurement specialist can take proactive steps by intentionally redirecting their micro and small purchases to these local and small businesses rather than relying solely on larger vendors. Here's how this approach can benefit both SMEs and government departments:

1) Supporting Local Economies: By diverting micro and small purchases to SMEs, government agencies contribute to the growth and sustainability of local and small businesses, strengthening the overall economic landscape of Pittsburg CA, creating jobs and fostering economic development within the community.

2) Fulfilling Diverse Supplier Goals: Many government agencies have diversity and inclusion goals to support businesses owned by women, minorities, and other underrepresented groups. Redirecting purchases to SMEs aligns with these goals, enabling government agencies to meet their diversity targets while supporting local businesses.

3) Promoting Innovation: By engaging with these businesses for micro and small purchases, government departments can tap into new ideas, technologies, and approaches that may not be readily available from larger vendors.

4) Tailored Solutions: SMEs are known for their personalized and customer-centric approach, so government agencies can benefit from tailored solutions and responsive customer service when working with local and small businesses, enhancing the efficiency and effectiveness of their procurement processes.

5) Meeting Stock Quantity Requirements: While SMEs may struggle to meet the high stock quantity requirements of government agencies for large-scale procurements, they are generally well-suited to fulfill the needs of micro and small purchases. Redirecting these smaller transactions to SMEs ensures that both parties can benefit from the collaboration without imposing unmanageable stock quantity demands.

Glass Commerce, an e-commerce marketplace for compliant transactions between government buyers and verified small vendors, has enabled Pittsburg’s Government Marketplace which aims to simplify small and diverse government purchasing at the local level in the City of Pittsburg. Glass Commerce has helped government agencies procure over 5.8 million items from local, small and diverse businesses, leveraging procurement data and streamlining operations across more than 30 federal, state and local agencies, including the State of Illinois, the City of Seattle and the City of Miami.

What are other challenges procurement teams are facing today?


Previous Chapter 1: Infrastructure
Next Decoding Pittsburg's Government Spending: Exploring the City's Departments with the Biggest Budgets