Buyer FAQs

When can I cancel an order?

You can cancel your order at anytime but once an order or Purchase Order (PO) is processed, the buyer assumes any and all fees associated with the cancellation of such order, including but not limited to manufacturing charges, shipping, handling, freight costs, and any restocking charges.

What happens if I cancel an order and it has already been processed?

Once an order or Purchase Order (PO) is processed, the buyer assumes any and all fees associated with the cancellation of such order, including but not limited to manufacturing charges, shipping, handling, freight costs, and any restocking charges.

Do I get my money back?

Yes, you will get your money back. The buyer assumes any and all fees associated with the cancellation of such order, including but not limited to manufacturing charges, shipping, handling, freight costs, and any restocking charges.

Why do I have to pay in full or put some money down?

GLASS COMMERCE requires payment in full, in line with all major e-commerce or retail stores.

What happens if GLASS COMMERCE can’t fulfill my order?

GLASS COMMERCE wants to make sure that you always receive your order, but there could be times when our suppliers won't be able to fulfill the order. In this case, GLASS COMMERCE will notify you, offer a similar solution, or refund your order.

What happens if you can’t deliver my order in time?

GLASS COMMERCE wants to make sure that you always receive your order in time. But there could be times when our suppliers won't be able to deliver in time. In this case, GLASS COMMERCE will notify you and provide a new delivery date.

What happens if I get an item different than requested?

If you receive an item different than the one you ordered our supplier will receive the item back and send you the right one. In case our supplier cannot offer the right item we will offer a similar one from another supplier or cancel the order.

When can I cancel an order?

Once an order or Purchase Order (PO) is processed, the buyer assumes any and all fees associated with the cancellation of such order, including but not limited to manufacturing charges, shipping, handling, freight costs, and any restocking charges.

What happens if I cancel an order and it has already been processed?

Once an order or Purchase Order (PO) is processed, the buyer assumes any and all fees associated with the cancellation of such order, including but not limited to manufacturing charges, shipping, handling, freight costs, and any restocking charges.

Do I get my money back?

Once an order or Purchase Order (PO) is processed, the buyer assumes any and all fees associated with the cancellation of such order, including but not limited to manufacturing charges, shipping, handling, freight costs, and any restocking charges.

Why do I have to pay in full or put some money down?

GLASS COMMERCE requirements payment in full, in line with all major e-commerce or retail stores.

What happens if GLASS COMMERCE can’t fulfill my order?

GLASS COMMERCE wants to make sure that you always receive your order, but there could be times when our suppliers won´t be able to fulfill the order. In this case, GLASS COMMERCE will notify you, offer a similar solution, or refund your order.

What happens if you can’t deliver my order in time?

GLASS COMMERCE wants to make sure that you always receive your order in time. But there could be times when our suppliers won't be able to deliver in time. In this case, GLASS COMMERCE will notify you and provide a new delivery date.

What happens if I get an item different than requested?

If you receive an item different than the one you ordered our supplier will receive the item back and send you the right one. In case our supplier cannot offer the right item we will offer a similar one from another supplier or cancel the order.