COVID-19 Safety on Commerce

The safety of the Commerce community is our priority. This article outlines how we're protecting the marketplace and how you can work with your seller on orders during this time.

Staying safe during COVID-19

For more information on how to keep yourself and your loved ones safe, please consult the World Health Organization’s website.

How we're protecting the marketplace

To protect the Commerce community against receiving false products, our vendors team has created a vetting process for all of our suppliers to garantized the quality of their products and their legitimacy. 

Communicate with your seller

If your order is delayed or you encounter a problem with your order, please contact support to ask for more information. The seller may be able to give you an updated timeline for your order.

We ask that you have extra patience at this time, since many sellers in our community are facing disruptions in their usual routines that may cause some unpredictability when it comes to fulfilling orders.

Shipping delays

Shipping carriers may be experiencing delays which may cause sellers to experience an inability to timely obtain materials. Sellers may also experience delays due to an unprecedented volume of orders for certain items.

  • Tips for Buying Safely on Commerce

Here are some best practices to help ensure safe purchases on Commerce 

Overall, use your best judgment. If something seems shady or too good to be true, it’s best not to risk it.

Credit card safety

  • Never give your full credit card number, tax identification number, or password in an email, Commerce Message, or over the phone. 
  • If you are making a transaction in person, do not speak your credit card information aloud. Be sure to sign for the transaction and request a receipt. 
  • Check your credit card statement regularly to track your spending and card activity. 
  • Keep track of your credit card: who is authorized to use it, and who has access to it.

Internet/Computer safety

  • Change your passwords on a regular basis. The more complex a password is, the better you’re protected. 
  • If you share your computer or device, sign out of any website accounts before letting others use it.

On Commerce

  • Send a Commerce Message to a seller before buying if you have questions or concerns. 
  • If you see an unrecognized charge from Commerce on your bank or credit card statement, review these considerations. If you are still unable to confirm the charge, contact our specialists, and they will help you investigate it.
  • Keep your transaction on Commerce. 
  • If you receive a suspicious email claiming to be from Commerce, forward it to us at

You may also want to review our Introduction to Buying on Commerce.

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