The safety of the Commerce community is our priority. This article outlines how we're protecting the marketplace and how you can work with your seller on orders during this time.
For more information on how to keep yourself and your loved ones safe, please consult the World Health Organization’s website.
To protect the Commerce community against receiving false products, our vendors team has created a vetting process for all of our suppliers to garantized the quality of their products and their legitimacy.
If your order is delayed or you encounter a problem with your order, please contact support to ask for more information. The seller may be able to give you an updated timeline for your order.
We ask that you have extra patience at this time, since many sellers in our community are facing disruptions in their usual routines that may cause some unpredictability when it comes to fulfilling orders.
Shipping carriers may be experiencing delays which may cause sellers to experience an inability to timely obtain materials. Sellers may also experience delays due to an unprecedented volume of orders for certain items.
Here are some best practices to help ensure safe purchases on Commerce
Overall, use your best judgment. If something seems shady or too good to be true, it’s best not to risk it.
You may also want to review our Introduction to Buying on Commerce.