Read this article for help if you didn't receive your order. If you still need help, Commerce Support is here:
If you haven’t received your order, you should check if the shop shipped your order yet. To check if your order was shipped:
If your order is Not Shipped yet, contact support to see when the seller will ship your order.
Items on Commerce include processing times that the sellers set to let you know how soon they can ship an order. Check the processing time or estimated delivery date to know when the item should have been shipped.
If your item is Shipped, check if the seller added tracking information. Tracking information is provided by the shipping carrier and usually provides updates on where your order is in transit.
If no tracking information was provided, contact support to see if they have tracking information for your order.
If your order is Delivered but you haven’t actually received the item, there are a few things you can do.