If you haven't already, be sure to contact Commerce directly to ask about your refund.
If you checked out as a guest, you can contact support by replying to the receipt email that was sent to you after purchase.
If You Paid with a Credit Card Directly on Commerce:
After your refund has been issued, it may take 3-5 business days to appear on your credit card statement. Occasionally, refunds issued to non-US credit cards can take up to 30 days to appear.
A credit card refund can only be issued to the card used for the original purchase. It’s not possible to have your refund issued directly to a different card.
If the original card used for payment is no longer valid and a replacement card has been issued, the refund should appear automatically on your new card. If a replacement card hasn’t been issued, please get in touch with your credit card provider for more information about how to receive your refund.
If you have a Commerce account and want to review your order’s refund history, click Your Account > Orders and then the View Receipt button next to the transaction.