How to Return or Exchange an Item on Commerce

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact support:

  1. Sign in to
  2. Click or tap the Your Account icon.
  3. Click or tap Orders.
  4. Click Help with order next to the order you’re interested in.
  5. Click  return item.
  6. Read and Accept our return and refund policies.

Vendors aren’t required to accept a return or exchange. If the seller is willing to accept this return, we will provide you a return label and let you know where to drop the package off.

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