Packing Slips and Order Receipts

You may print a packing slip or physical receipt for any of your orders from either the Sold Orders page or an individual receipt page.

Packing slips are a record of a transaction for buyers, meant to be included along with an order for a shipment. Receipts are intended to serve as physical records of transactions for sellers. Neither packing slips nor order receipts are considered invoices for buyers.

To get started, go to Shop Manager > Orders & Shipping > Open.

Select the order for which you’d like to print packing slips and/or receipts and click Print Orders.

Next, you’ll have the option to print both packing slips and receipts for the orders you selected.

Printing packing slips

To print a packing slip for your orders, check the box next to Packing slips. You may edit the information that is included on the packing slip by clicking Customize options. There, you’ll see a list of several items that you may include.

In addition to detailed order information, you may also include promotional items like your shop banner and a coupon code for use on a future purchase. Learn more about coupon codes.

You are not required to include your terms and conditions on the packing slip, but if you like you may include them in the Add a personalized note field.

Select Save these settings for next time to automatically populate your selections on future packing slips.

When you’re ready, click Print orders and you’ll receive a PDF to download.

Printing order receipts

If you’d like to print order receipts for your records, select the checkbox next to Order receipts. Similar to packing slips, you may adjust the level of detail that is included on the receipt by clicking Customize options.

Select Save these settings for next time to print the same information for future orders. When you’re ready, click Print orders and you’ll receive a PDF to download.

You may also print both a packing slip and an order receipt for a specific order from its receipt page by clicking Print Order in the upper right corner.

If you are in the US or Canada and use Etsy Shipping Labels, you may print packing slips along with your shipping labels by clicking Print packing slips after purchasing your labels.

In some browsers, the packing slip and order receipt PDF will open in a new tab. In other browsers, it may download directly to your computer. In some cases, you may need to open the PDF outside of your browser for it to print correctly. Packing slips may be printed on standard 8.5" x 11" paper.

Orders marked as gifts

Buyers can mark the order as a gift on their end. That means when you print a packing slip, the slip will automatically omit the breakdown of what the buyer paid.

If you offer it, the buyer can also include a gift message. If they select to include a gift message in their order, all you'll have to do is print it out and place it in with their package. Check here for more information on offering gift wrapping services.

If a buyer lets you know in some other way that the order is a gift, you may mark the order as a gift on your Sold Orders page by selecting the order, clicking More actions, then selecting Mark as gift.

You’ll see a reminder the order is a gift below the shipping address on the Sold Orders page.

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