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Buying with Commerce
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Buying Safely- Security

COVID-19 Safety on Commerce
Credit Card Security Information
How to Make Your Account More Secure
My Account Has Been Compromised
Responsibly Disclosing Security Vulnerabilities
Scam and Phishing Emails
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Checkout

How to Contact COMMERCE Support
How to Make a Tax Exempt Purchase on GLASS COMMERCE
How to Redeem a Promo Code
How to Remove an Item from Your Cart
I want to checkout for multiple shipping addresses
I'm Having Trouble Checking Out
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Local Portal

Benefits for Local Vendors
Benefits of your Local Portal
How Your Local Portal Works?
Taking Your Buy Local Program To The Next Level
What Can a Procurement Team Do With a Local Portal?
What is a Local Portal?
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Order Issues

How to Claim an Order You Purchased as a Guest
How to Get a Refund for an Order
How to Report a Problem with an Order
I Received an Email About an Order I Didn’t Place
Unrecognized Credit Card Charges
What Do I Do If I Didn’t Receive My Order?
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Orders & Returns

Change a Wrong Shipping Address on an Order
Finding Your Refund
How do you determine when my order should arrive?
How to Cancel an Order
How to Return or Exchange an Item on Commerce
Problems with your order
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Payment Options

What Payment Methods Can I Use to Check Out on Commerce?

Purchasing

An Introduction to Buying on Commerce
How to buy with Tax Exempt certificate
How to Check Out as a Guest on Commerce
How to Get Help Before You Order
How to Purchase an Item On Commerce
How to Search for Items and Shops on Commerce
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Reviews

Can I delete or edit my review?
How to Leave a Review on Commerce

Shipping

How to Track Your Commerce Order
Multiple Shipping Addresses
What Is an Estimated Delivery Date?

Why use Commerce?

All of our vendors must be government certified, how can Glass Commerce guarantee that?
Are there any key benefits that only Glass Commerce can offer?
Are there any key benefits that only Glass Commerce can offer?
How can Glass Commerce provide better prices than our current vendors?
How is purchasing software from Glass better than getting it from the item’s website?
We already have contracts for our procurement needs, how can Glass Commerce help us?
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Finance

How and When Am I Getting Paid?
How does GLASS COMMERCE get paid?
How does my company get paid?

Joining Glass Commerce

Does GLASS COMMERCE charge any fee?
How do I become a vendor?
How much time does it take for my vendor request to be approved?
What are the advantages of selling with GLASS COMMERCE?

Manage Orders

How to Change a Buyer's Shipping Address
How to Generate a Shipping Label
How to Help a Buyer With a Return
How to Issue a Full or Partial Refund For an Order
Packing Slips and Order Receipts
What if My Buyer's Package Gets Lost?
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Onboarding a Product

Do GLASS COMMERCE may onboard my products for me?
How do I onboard my Digital product one by one?
How do I onboard my Physical product one by one?
How do I onboard my products using an API?
How much time does it take for my product to be approved?
How to create discount in a product?
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Orders & Shipping

Having finished onboarding my products, when will I make my first sale?
How to Offer Free Shipping
How to Set Up Estimated Delivery Time
Why Should I Offer Free Shipping?

Shipping Labels

How to Generate Multiple Shipping Labels

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