How to Get a Refund for an Order

If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact support:

  1. Sign in to Commerce.glass.
  2. Click or tap the Your Account icon.
  3. Click or tap Orders.
  4. Click Help with order next to the order you’re interested in.
  5. Click  return item.
  6. Read and Accept our return and refund policies.

Sellers aren’t required to accept a return or exchange.

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