How to Report a Problem with an Order

To report a problem with an order:

  1. Sign in to
  2. Click or tap the Your Account icon.
  3. Click or tap Orders.
  4. Click Help with the order next to the order you’re interested in.
  5. In the text box that appears, describe the problem to the seller.
  6. Click or tap the arrow icon or press Enter to send. Glass Commerce will be notified of the new and we will send you an answer as soon as possible.

If you checked out as a guest, reply to the receipt in your email to contact support.

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