Why Can't I Find My Order in My Account?


You can find orders you purchased with your Commerce account on your Orders page:

  1. On Commerce.glass, click the Your Account icon.
  2. Click Orders.

If you can't find an order on your Orders page, you may have:

  • Checked out with a different Commerce account
  • Checked out as a guest

How to check if you ordered with a different Commerce account

To check if you ordered with a different Commerce account:

  1. On Commerce.glass, click the Your Account icon.
  2. Click Profile.
  3. Scroll down to see which email address is associated with this account.
  4. Click You, then Sign out.
  5. Click Sign in and try signing in with one of your other email addresses. You may need to reset your password. If you don't have a Commerce account associated with that email address, you'll see an error message.
  6. Click the Your Account icon, then Orders to check if this is the account you used to make the order.

How to claim an order you purchased as a guest

To claim an order you purchased as a guest:

  1. Open your email inbox.
  2. Locate the email receipt you received when you placed your order. This email is sent from orders@commerce.glass.
  3. Click the order number in the first line of your receipt.
  4. You’ll be prompted to sign in or create a Commerce Account.
  5. Your order is automatically connected to your new Commerce account.

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