Why Isn’t There Tracking Information for My Commerce Order?

If you ordered from Commerce, you may have tracking information for your package. You can check the status of your order on the Orders page on Commerce.glass. Next to your order, you’ll see the shipping status:

  • Processed: Commerce hasn’t shipped the order yet.
  • Shipped: Commerce marked the order as shipped.
  • In Transit: Commerce added a tracking number and the package has left the shipping facility.

If your order says Shipped, but there are no further updates, either:

  • Your order doesn’t include tracking information
  • The shipping carrier hasn’t logged the package’s movement yet
  • The seller hasn’t given the package to the shipping carrier yet

If your order is Not Shipped yet or you have questions about tracking your package, you can contact support to check in on the order status.

If your order is Shipped or In Transit, you can track your order if you have a tracking number. Learn more about tracking your order.

To find your order:

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