Why Was My Credit Card Declined During Checkout?


There are several reasons why your credit card payment may not have been processed when checking out on COMMERCE.

Check each of these issues and how to solve them:

    • Update the payment information for your order 
    • Authorize the transaction with your bank 
    • Check that you're within your daily withdrawal limit 
    • Register your prepaid credit card 
    • Use a different payment method 

If your card still isn't approved after trying these steps, please contact your bank or credit card provider for further assistance.

Update the payment information for your order

If you have any COMMERCE account, you may have saved your information, and it may be out of date. Check:

  • Did your billing address change recently?
  • Did you get a new card with a new expiration date?
  • If you’re using your credit card for the first time, make sure you entered your card information correctly.

You can update your saved payment details:

1. On Commerce.glass, click the Account icon.
2. Click Save.
3. Click Edit on the card you want to update.
4. Click Credit Cards.
5. Click Profile Details.

Authorize the transaction with your bank

Your bank may flag any unexpected activity on your account. This includes first time orders and high-value purchases, regardless of the amount of funds or credit limit available.

Your bank may require your verbal authorization to proceed with a transaction.

Check that you’re within your daily withdrawal or purchase limit

Most banks have limits on how much money can be charged or accessed in a single day. If you reach this limit, your bank may block your account from any further activity regardless of available funds in the account.

Your bank may require you to request a higher purchase limit to complete the transaction.

Register your prepaid credit card

If you're using a prepaid credit card or gift card, register your personal information with the card issuer before checking out.

If you registered the card with the issuing company, you can then enter your card number, expiration date, CCV number, and billing address to complete checkout.

Use a different payment method for your order

If you are unable to resolve the payment issue with your bank in a timely manner, we recommend trying a different credit card, or a different payment method.

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