I'm Having a Technical Problem with Buying on Commerce

If you’re having a technical problem when buying on Commerce, check these common issues:

Something is wrong with my order

If you’re experiencing an issue with your order, you must contact Support to try to resolve the problem.

My location is wrong when estimating

If your location is wrong when estimating your shipping costs on a listing page, you can update your location for shipping estimates on the listing page. Click the dropdown with the current address and change the country and zip or postal code. This will update the shipping cost estimate.

Is Commerce down?

When Commerce experiences a major service interruption, please try again in a few minutes. Our team will work immediately on solving the issue.

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