How to Help a Buyer With a Return

If a buyer request a return, you will be notified by our Marketplace department. Generally, to help a buyer with a return, you should:

How to coordinate a return

To coordinate a return with a buyer, first work on let Glass Commerce know:

  • Where the buyer should send the item (generally to your address)
  • The time frame in which you want to receive it
  • Who will be responsible for the cost of return shipping

Then, decide how to handle purchasing the return shipping label. If you’re a seller in the US, you can purchase a return shipping label on Glass Commerce for the buyer. You can also purchase the label from the shipping service you prefer, or the buyer can purchase the shipping label.

How to coordinate a return if you purchase the shipping label

To coordinate a return:

  1. Purchase return postage on the website of your preferred carrier using your address as the destination and the buyer's address as the origin.
  2. Download the label as a PDF.
  3. Email the PDF label to Glass Commerce. Your buyer can then print the label and use it on their package.
  4. Wait for the package to be returned. If you used a Commerce Shipping Label shipping label, you’ll generally be charged for the label a few days after you receive the package.
  5. Refund the order. You can also issue a partial refund to recoup return shipping costs, depending on who agreed to pay for return shipping.

How to coordinate a return if the buyer purchases the shipping label

To coordinate a return:

  1. The buyer can purchase the shipping label either online from their preferred shipping carrier or at a location near them.
  2. Wait for the package to be returned.
  3. Refund the order.

Can I purchase a return shipping label on Glass Commerce?

If you’re a seller in the US, you can purchase a return shipping label through Glass Commerce.

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