How to Claim an Order You Purchased as a Guest?

You can buy most items with COMMERCE without creating an account. If you purchased an item as a guest, and want to create an account, you can claim that order.

To claim an order you purchased as a guest:

  1. Open your email inbox.

  2. Locate the email receipt you received when you placed your order. This email is sent from

  3. Click the order number in the first line of your receipt.

  4. Follow the steps to sign in or create a Commerce Account.

  5. Your order is automatically connected to your new Commerce account.

Note: The account you link your guest order to must have the same email address that you used for your guest order.

If you have an issue with a COMMERCE order, get in touch with support first. You can Contact Support by replying to the receipt email that was sent to you after your order was placed.

If you can’t find your email receipt

First, check your spam or junk mail folders to see if the receipt ended up there. You can also search your email inbox for emails from

If you can’t find it, click Contact Support at the bottom of this page to get in touch with COMMERCE Support.

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