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Provided that the buyer has paid to Glass Commerce all amounts owed for the products, and payment is not contested by the buyer’s credit card issuer, products purchased via Glass Commerce are warranted to the buyer under the vendor or manufacturer’s standard limited warranty as applicable in effect for the specific product at the time of purchase.
You may be able to find specific warranty information in the product description or on the vendor’s website. It may also be provided upon request. Notwithstanding the foregoing, the standard limited warranty will not apply in respect of any product alterations or misuse by the buyer.
If you are experiencing a problem with your product, contact our Technical Support team via email, Live Chat or Hotline. If it is deemed a warranty issue, the vendor will initiate an RMA (Return Merchandise Authorization) to return your defective product and provide you with an RMA number for shipping and reference.
Once the product has been received and we have verified the problem, a replacement will be sent out free of charge. Should the same model no longer be available we will either offer a replacement of similar or better value or a full refund.
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